DELIVERY, DAMAGED GOODS & MISSING PARTS
Deliveries are usually between 8:00AM and 6:30PM pm Monday to Friday. We also deliver on weekends, but we will confirm that with you.
A signature is required on delivery. We are unable to leave goods which are unsigned for.
We will telephone prior to delivery to see if anyone is there to sign for the goods.
Flats & Floors above ground level. In order to keep costs down the courier service that we use cannot deliver to floors above ground level, therefore items ordered will only be delivered to the ground floor of the house or ground floor entrance of flats or apartments.
If the space up the stairs or corridor is tight for items to go through, please inform us about this beforehand. As if items are not able to fit through and be located to the room, and we have to take items back to our factor, a delivery charge will still occur.
If you place an order for a 6ft Super king mattress, please ensure that someone is available to help the driver unload the items at your house. If we are not able to fit the mattress through your staircase to the located room, you will be charged for delivery.
Delivery Zone Exclusions and Supplements.
We deliver up to 10 miles radius, in the birmingham area, postal code B33 9AL. If your delivery is above 10 miles, please get in touch with us so we can arrange delivery.
Each item has a condition of delivery, please check the product description for information, if your unsure please contact us.
Please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge, if you have signed for the incorrect number of parcels. Also please check that you have the correct size mattress before you accept delivery, the dimensions are indicated on the package. If it is not the correct size mattress, then please refuse delivery.
Damages & Missing Parts
When you receive your parcel(s) please thoroughly check for any damage which may have been caused in transit at point of delivery.
If your parcel(s) has incurred damage, then please refuse delivery of the parcel(s) stating the reason for refusal and we will ship out a replacement immediately.
You can open the packaging to inspect a product on delivery. If the driver cannot wait for you to carry out a thorough doorstep inspection of the goods you must sign for the goods as damaged.
Reporting damage after you have signed acceptance renders us unable to replace the damaged parcel(s) free of charge. Signing damaged automatically indemnifies and insures your goods with the courier against any damages that you may later discover.
Re-Delivery: If you are not available to take delivery on the agreed day, you may have to pay a redelivery charge.
General Delivery Information
We will do our best to get all orders despatched as quickly as possible.
We make every effort to deliver goods within the estimated time-scales, however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability.
If you are purchasing to replace your existing furniture we also recommend that you do not dispose of your existing furniture until your new goods have arrived and have been checked for damage.
We have no liability to you financially or otherwise for any delay in the delivery of products ordered. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will deliver to other addresses at your request but stress that if instructed to do so you are agreeing that anyone situated at this alternative delivery address has your written authority to accept goods on your behalf. We will accept no responsibility for goods once they have been delivered to and signed for at a requested 3rd party address.