DELIVERY, DAMAGED GOODS & MISSING PARTS
Deliveries are usually between 8:00AM and 6:30PM pm Monday to Friday. (We do not deliver on public bank holidays and weekends.)
Orders placed between Friday cut off times and Monday cut off times will be delivered on Tuesday as we do not dispatch items on weekends.
A signature is required on delivery. We are unable to leave goods which are unsigned for.
Please note our carriers cannot telephone prior to delivery and we cannot specify a time slot.
Flats & Floors above ground level. In order to keep costs down the courier service that we use cannot deliver to floors above ground level, therefore items ordered will only be delivered to the ground floor of the house or ground floor entrance of flats or apartments.
If you place an order for a 6ft Super king mattress, please ensure that someone is available to help the driver unload the items at your house.
Delivery Zone Exclusions and Supplements.
We are unable to deliver to some postal areas within the Scottish Highlands including AB, IV, KW, PA, PH and Northern Ireland.
Please check if we deliver to your postal zone.
We only deliver to mainland UK.
Please ensure that you only sign for the actual number of items you receive. We are unable to replace goods free of charge, if you have signed for the incorrect number of parcels. Also please check that you have the correct size mattress before you accept delivery, the dimensions are indicated on the package. If it is not the correct size mattress, then please refuse delivery.
Damages & Missing Parts
When you receive your parcel(s) please thoroughly check for any damage which may have been caused in transit at point of delivery.
If your parcel(s) has incurred damage, then please refuse delivery of the parcel(s) stating the reason for refusal and we will ship out a replacement immediately.
You can open the packaging to inspect a product on delivery. If the driver cannot wait for you to carry out a thorough doorstep inspection of the goods you must sign for the goods as damaged.
Reporting damage after you have signed acceptance renders us unable to replace the damaged parcel(s) free of charge. Signing damaged automatically indemnifies and insures your goods with the courier against any damages that you may later discover.
If for any reason you are not at home when the courier tries to deliver, they will leave a card with details of the consignment and how to contact the courier and arrange for re-delivery or, if it is easier, to collect from their depot. In this instance please contact the courier direct.
Re-Delivery: If you are not available to take delivery on the agreed day, you may have to pay a redelivery charge. The redelivery charges are typically £12 per item.
General Delivery Information
We will do our best to get all orders despatched as quickly as possible.
We make every effort to deliver goods within the estimated time-scales (with the exception of weekends & public holidays), however delays are occasionally inevitable due to unforeseen factors and all goods and products are subject to availability.
If you are purchasing to replace your existing furniture we also recommend that you do not dispose of your existing furniture until your new goods have arrived and have been checked for damage.
We have no liability to you financially or otherwise for any delay in the delivery of products ordered. We shall not be liable for incidental or consequential damages or expenses. This includes, but is not limited to, damage to property, lost income, profits, economic or commercial losses and third parties claims.
We will deliver to other addresses at your request but stress that if instructed to do so you are agreeing that anyone situated at this alternative delivery address has your written authority to accept goods on your behalf. We will accept no responsibility for goods once they have been delivered to and signed for at a requested 3rd party address.
All delivery charges pertaining to Goods delivered within mainland U.K. are clearly displayed on the website checkout page.