Terms & Conditions


By accessing any part of this Website, you shall be deemed to have accepted this legal notice in full. If you do not accept this legal notice in full. The following terms and conditions (“the Conditions”) apply to all transactions processed by us.  All orders made are subject to the acceptance of these Conditions, and deemed to be accepted by you when placing your order. These Conditions do not affect your statutory rights. These terms and conditions are subject to change without notice and supersede all previous editions.


We will treat each order for goods as an offer by you to purchase the goods subject to these Conditions. You are deemed to accept the Conditions when you place an order for goods with us. Our contract with you only begins when we confirm acceptance of your offer to purchase goods from us. An order will not take place (and we will not be deemed to have accepted your order) until we have validated and confirmed your payment. Any communication, which you receive from us prior to validation, is not to be deemed as an acceptance of your order. In the event of any pricing error occurring within our website, within a written or verbal quotation, or contained within any fax or e-mail correspondence however received, all orders shall be deemed void.

We accept all major credit/ debit cards, cheques, wire transfer & BACS payments. In addition we accept official purchase orders from Local Authorities, Government, Education, Financial, Healthcare, & other official corporate bodies at our sole discretion.

All cheques, BACS, and wire payments must be cleared before any goods can be dispatched (please allow up to 7 working days for clearance). No goods will be dispatched until we are in receipt of the original order. For BACS payment details please contact our customer services department.

Ownership of the goods shall not pass to you until we have received payment in full (cleared funds).

Your order for goods is subject to stock availability. If we do not supply goods to you for any reason we will inform you of the situation and will not charge you for those goods, and will refund any money already paid by you for these goods. We are not liable for any financial loss incurred by you relating to interest payments, or loss of earnings, or similar gains you would have received on monies paid to us in lieu of any unfulfilled order.

All prices quoted or displayed are in UK pounds sterling and shall be the price inclusive of VAT, set out on the website at the time your order is placed. A delivery charge may be added and clearly shown in the orders section of the shopping cart before any online order can be placed, or as quoted by phone. We are entitled to make adjustments to the price to take account of any increase in, or the imposition of any new taxes or duties. If due to an error or omission the price published for the goods on our website is wrong we have the right to terminate an order provided the goods have not been dispatched. We will try to ensure that all prices displayed on our website are accurate, but should an error occur we would inform you of the correct price and give you an opportunity to cancel the order.

Payment for goods must be made in accordance with our purchase procedure as set out on our website. All orders are positively credit card sanctioned prior to dispatch. We can accept no responsibility if any details you provide us with that are incorrect or if any order is held up as a result of incorrect or unsubstantiated details.


All new goods are sold with the benefit of a minimum 12-month manufacturer’s guarantee. Full guarantee details are available with your product, or from our customer services team. It is your responsibility to complete and return any purchase registration form enclosed with the goods to the manufacturer.

If goods are deemed tampered with in any way your guarantee will become void and you will be responsible for the costs of replacement and all shipping fees. If no manufacturing fault is found you will be responsible for the costs of replacement and all shipping fees. Wherever possible we will respond to your individual circumstances. We will not be liable for any transit damage that may occur on any product you have returned to us for replacement. We strongly suggest that you make sure you have used sufficient packaging to protect your product and insure against damage before returning any product for replacement. For advice on how to pack your goods safely before return please contact our customer service team.

The guarantee does not cover, accidental damage, modifications to, failure(s) not due to manufacturing defect(s), failure to comply with the original manufacturers’ conditions of intended use, any accessories supplied. We cannot be held responsible for any costs arising from unauthorized repairs to equipment during the guarantee period. Only the product manufacturer or their authorized service agents can carry out any guarantee work. Any unauthorized repairs or repair attempts will void the guarantee.

In relation to new goods the company will accept liability for defective goods only to the extent that the company is entitled to make a claim under the manufacturer’s guarantee and obtain from the manufacturer a refund, credit, repair or replacement of the defective goods.


The goods we sell are of a technical nature and are continuously evolving and improving. Whilst we endeavour to publish as much up to date information as is practical about the goods, manufacturers and suppliers may change details such as ticking’s, fabric, materials, finishes, fillings, colours, fibres and dies without giving any prior notice. Therefore all images and descriptions are for giving an approximate idea of the goods only at that time. The Sleep Group endeavours to keep all images and descriptions accurate and up to date but cannot be held responsible for any inaccuracies which may occur.

We shall not be liable to you for any failure or delay in performance of our contract. If it is due to an event beyond our reasonable control including, without limitation, acts of God, war, industrial dispute, fire, flood, tempest and national emergencies and if so delayed we shall be entitled to a reasonable extension of time for performing such obligations.

These terms are subject to English law and the parties agree to submit to the exclusive jurisdiction of the English Courts.