We want you to be entirely happy with your purchase from us. If you change your mind after placing your order you are still able to make a cancellation, regardless of the reason, without any fee before the item is delivered.
All our orders are made specially according to your requirements, we do not stock any items, therefore once an order is placed and items are made we will not accept cancellations strictly.
Please note: You are responsible for the cost of returning unwanted/cancelled items to us, and for the value of the goods if they are diminished as a result of your handling whilst with you or in the return transit to us.
We cannot stress enough how important it is to check your order on delivery.
Upon delivery (and whilst the driver is still there) we recommend you give your product(s) a thorough all round check as any damage needs to be reported immediately. Once a signature has been recorded by the delivery provider any damage stated afterwards is not covered by insurance. You are responsible for the cost of returning unwanted/cancelled items to us.
It is also to your benefit to report things on delivery as it can be more expensive to return large items with the need for correct packaging etc. If you no longer have the original packaging, or it has been rendered unusable, it is your responsibility to obtain the relevant packaging material required for safe transport of the goods.
Please Note: Once any item is delivered to your doorstep, and you decide to return the item, there will be an delivery charge occurring of up to £60.